What is Hoteltek and what types of hotel products do you offer?
Hoteltek provides a wide range of high-quality hotel products, including Electronic safes, mini-bars, hair dryers, LED TV’s, branded blankets, and in-room amenities designed to enhance guest satisfaction and comfort. We also source and order bespoke products per client request
How do you ensure the quality of your products?
Our products undergo rigorous quality control processes, including material testing and compliance with industry standards, to ensure durability, comfort, and guest satisfaction. They carry many international quality standards such as ISO, CE etc
Can you customize products for our hotel brand?
Yes, we offer customization options such as logo embroidery on linens, tailored furniture designs, and personalized amenity packaging to align with your brand’s identity.
What is the minimum order quantity for your products?
Minimum order quantities vary by product category. Please contact our sales team for specific details tailored to your needs.
Do you offer bulk pricing or discounts for large orders?
Yes, we provide competitive bulk pricing and discounts for large orders. Reach out to our team for a customized quote based on your order size.
How long does delivery take?
Delivery times depend on the order size and location. Typically, standard orders are delivered within 5-8 weeks. The longer lead time is due to the fact that we purchase globally and are thus bound to international freight times. Additional Expedited shipping options are available upon request.
Do you ship to the rest of Southern Africa?
Yes, we ship to hotels throughout Southern Africa. Contact us for more details.
What is your return or exchange policy?
We accept returns or exchanges for defective or incorrect items within 30 days of delivery. Please review our full return policy or contact our support team for assistance.
Are your products eco-friendly or sustainable?
We offer a range of eco-friendly products, including organic linens and biodegradable amenities, to support sustainable hotel operations. Look for our “Green Living” product line.
How can we place an order?
Orders can be placed directly through our website, by contacting our sales team via email, sales@hoteltek.co.za or through our dedicated account managers for larger clients.
Do you provide samples of your products?
Yes, we offer product samples for evaluation upon request. A small fee may apply, which can be credited toward your final order.
How do I contact customer support?
Our customer support team is available via email at support@hoteltek.co.za or through the contact form on our website.